Professional and easy procedure. The company knows there is no need to overcomplicate the rental process as opposed to other companies I'd had experience with. Returning the car was the easiest thing in the world. I had been used to waiting for a long time but here everything seems smooth and to the point. I'll use them again. I even got a better car than the one I reserved, and after the rental they called me that I'd left something in the car. Very nice people. No complaints.