Car rental at
Luxembourg Airport

Today, as I was chatting with a friend about how a negative situation can actually foster greater customer loyalty, I suddenly remembered a perfect example from a few months ago, which I had completely forgotten to share. This experience not only made my point during our discussion but also reminded me why I will always choose Sixt for my car rental needs. A while back, when a friend from Germany visited us here in Luxembourg, we decided to rent a car from Sixt at Luxembourg Airport for a sightseeing weekend. Upon our arrival, however, we were informed that our reserved car wasn’t ready. Initially disappointed, we were quickly reassured by Sandra, who was managing the Sixt kiosk. Her immediate acknowledgment of the issue, along with a sincere apology, set a positive tone. Sandra didn’t just apologize; she offered us an upgraded vehicle at a nominal extra cost. Her prompt and courteous response turned our initial frustration into a surprisingly positive experience. Her ability to handle the situation with such professionalism and kindness not only salvaged our weekend plans but also significantly boosted my appreciation for Sixt’s customer service. Reflecting on this, I realized that I had never shared how that moment of excellent service converted me into a loyal customer. Sandra’s adeptness at transforming a potential setback into a customer satisfaction success story was remarkable. It’s this level of service that makes me choose Sixt time and again. So, yes, I owe this review to Sandra and the Sixt team. Thanks to that day, you’ve earned a loyal customer in me. It's interactions like these that exemplify true customer care and build lasting loyalty.