Update: I have edited this review as following my complaint to Sixt and posting this review (with a one star rating), they have emailed me to say they will reimburse my fuel charge as a goodwill gesture. That is proper customer service and I have increased my review rating accordingly. Could have all been avoided though by better staff training/communication. My earlier comments below:
‘See review below. EXACTLY the same thing happened to me last month. Told by the person at reception that unused fuel would be re-imbursed. When I returned the car to check in I was told by the guy there that I would only get reimbursed if the tank was full. So I duly went and filled up at the Cepsa garage just outside the airport. Check in guy duly recorded that the tank was full and said I would be re-imbursed within three working days. What actually happened was that 75 euros was debited from my credit card and when I complained to SIXT was told that I had signed a 'binding contract' to return the car empty and that no reimbursement will happen’
Максим Холод
Local Guide·45 reviews
3 weeks ago NEW
Be careful, Sixt is no better to any low cost car rentals in terms of tricking you to pay more money. A consultant from this branch added prepaid full option without asking me. When I asked about this additional 75 EUR in the rental agreement and asked directly “if I return the car with not an empty tank will I get the money back” she answered “yes of course, you will only be charged with the fuel we need to add to the full tank”. I always prefer full to full policy but was tired after an early flight so decided not to argue. I returned the car with 5/8 of fuel and week after I received an invoice with the full amount of 75 eur charged from me. When I asked the support about that they answered that I agreed to the prepaid fuel option and that’s how it works, there is no refund for unused full. So I just made a gift of smth about 50 eur to Sixt, which to me looks like stealing. The option was pushed towards me and the consultant lied about how it works and now they are jus like “you should have read the terms and conditions better”. Worst renting experience ever
