This location has a great work culture and a great manager - Farley. I rent cars often because of my work and Farley makes sure I walk out with a smile every time. Even when he's not available, the staff is very helpful and provide great care and a welcoming environment. Customer service is outstanding, renting process is very simple and fast. I think Farley has done a great job ensuring the staff is professional, polite, and helpful. I refer all my family and friends to rent from this location whenever they are in Boston.